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Our Atlanta-based client, a trusted company dedicated to enhancing the value of customer communication, is currently seeking a Mail Operations Manager. In this role, you will lead the Mail/Distribution Services department, ensuring efficient mail workflow, accurate transaction handling, and adherence to quality and productivity standards.
Key Responsibilities:
- Supervise three shifts (75 staff) to optimize workflow and service levels.
- Monitor and coordinate daily mail and scanning processes, meeting quality and productivity goals.
- Manage the team, including training, performance reviews, and decision-making.
- Address client inquiries, escalate critical issues, and collaborate with support departments.
- Review and enhance operational procedures.
- Oversee equipment utilization and special projects.
- Coordinate mail delivery with USPS and other locations.
Key Requirements:
- 3-5 years of experience in the mail industry or related field, with two years in a management role.
- Strong communication, leadership, and project management skills.
Salary: $100,000 – $140,000
Benefits include:
- Medical, Dental, Vision
- Life Insurance and AD&D
- Short-Term Disability
- 401K Plan with a company match
- Paid Time Off