Remote-Service Manager

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Innovative global printing equipment manufacturer is seeking an experienced remote Service Manager to cover the United States managing a team of Field Service Technicians and Engineers who are installing, maintaining and repairing printing equipment. Competitive compensation and benefits package that includes Medical, Dental, and Vision Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Employee Assistance Program (EAP) and 401k.

Responsibilities

  • Hire, lead, and manage a team of field service employees who handle installation, training, service, and repair of printing equipment
  • Develop employees by setting performance objectives, coaching, and training
  • Work directly with customers in person and by phone/virtual as needed
  • Submit service reports monthly, quarterly, and yearly
  • Represent the company at industry events, conferences, and trade shows
  • Identify new business opportunities and work closely with the sales team
  • Collaborate with engineering team for equipment improvements

Qualifications

  • Bachelors technical degree preferred
  • Must live near a major airport within the United States
  • At least 5 years of experience managing a 20+ team of field service employees
  • At least 10 years' experience electrical, mechanical, and electro-mechanical maintenance of printing equipment (offset, flexo, inkjet, or electrophotographic/toner based printing presses such as Komori, Koenig & Baurer/KBA, Heidelberg, manroland, RMGT, Sakurai, Akiyama, Sanden, Timson, Mitsubishi Lithographic, Mark Andy, Nilpeter, Uteco, Omet, Bobst, Comexi, Gallus, Tresu, W&H, F&K, PCMC, Konica, Ricoh, Canon/Oce, Xerox, Domino, Riso, Xeikon, HP/Indigo, Screen USA, Agfa, Fujifilm, EFI, Kornit, Mimaki, Mutoh, Durst, Roland DGA, OR swissQprint)
  • Ability to work from home and travel within the USA up to 60% of the time
  • Have a valid driver's license and a current passport or the ability to obtain one
  • Strong printing problem solving, testing, repairing, and troubleshooting experience
  • Experience training employees and customers
  • Strong color visual acuity, troubleshooting and problem-solving skills
  • Ability to work flexible shifts and hours

All information kept in strict confidence. We are recruiters dedicated exclusively to the printing/packaging industry. Contact Donna Monaco at printlink.com or give us a call at 800-867-3463. BH1157